fatimaamirportfolio.com
Hello, I'm

Fatima

Amir

Customer Support Specialist | Based in
Canada

Let's Talk My Work
150+ Global Clients Served
Services

My specialties

I specialize in delivering high-impact customer support and sales enablement solutions tailored for global clients. From managing CRM pipelines to optimizing ad performance and elevating customer experience—here's how I add value:

CRM & Pipeline Management

Lead Generation & Prospecting

Lead Generation & Prospecting

Lead Generation & Prospecting

Meta Ad Campaign Support

Customer Retention Funnels

SAY HELLO!

fatimaamir0333@gmail.com

3+ Years of
experience
Hello I’m

Fatima Amir, Customer Support Specialist

Based in Canada

I’m a dynamic customer service professional with hands-on experience supporting global clients across advertising, retail, and SaaS sectors. I specialize in CRM operations, lead generation, and digital communication tools to drive customer retention, streamline service delivery, and boost business ROI.

  • 150 +

    Worldwide Clients Handled

  • 100+

    Calls & Consultations Weekly

  • 28%+

    Average Client ROAS Growth

Download my resume
Resume

All over my details find here...

Based in Canada

Customer Support Specialist focused on enhancing customer experience, lead generation, and digital engagement across global clients through CRM tools, Meta campaigns, and omnichannel strategies.

  • Name Fatima Amir
  • Nationality Canadian
  • Phone (+1) 905-324-9543
  • Email fatimaamir0333@gmail.com
  • Experience 3+ years
  • Freelance Available
  • Skype fatima.amir.support
  • Language English, Urdu

Experience

08/2024 – Present
02/2024 – Present

WildPlay Element Parks

Customer Support Specialist

04/2023 – 05/2024

Starbucks

Barista

Education

01/2023 – 08/2024

Niagara College, Canada

Undergraduate Diploma in Business

Projects

Meta Ads Campaign
E-commerce Fashion Brand
March 2024 – May 2024
  • Designed high-conversion creatives and CTAs using Canva for a Meta ad strategy.
  • Targeted women aged 18–35 with interest-based and 3-tiered lookalike audiences.
  • Achieved a 30% reduction in CPC and 3.5x ROAS, boosting seasonal sales by 40%.
Customer Retention Funnel
Local Coffee Brand
October 2023 – December 2023
  • Built a retargeting funnel via Facebook Custom Audiences, Mailchimp, and WhatsApp
  • Implemented automated campaigns that improved repeat purchase rate by 25%.
  • Tracked behavior using Meta Pixel & UTM parameters for strategic funnel optimization.
Portfolio

My recent work

Basinik Finance App
App Development

Basinik Finance App

Oxilex Dashboard Design
App Development

Oxilex Dashboard Design

View All Project
Testimonial

Client feedback

“Fatima’s support for our Meta ad campaigns was exceptional. Her insights helped us boost ROAS by 30% in just a few weeks. She’s proactive, data-driven, and truly understands customer pain points.”

Emily Carter

“Fatima handled over 900 guests daily at our park with professionalism and grace. Her queue management ideas significantly improved our guest experience."

Sarah Mitchell

“Fatima’s understanding of CRM and lead generation tools is spot-on. Thanks to her outreach skills, we experienced a noticeable uptick in qualified leads.”

Ryan Lewis

Blog

My blog post

Right-lo-left behind development in mobile web design

Right-lo-left behind development in mobile web design

Connect craft: Reading the smart experience

Connect craft: Reading the smart experience

Ecoglow: Sustainable skincare a brighter tomorrow

Ecoglow: Sustainable skincare a brighter tomorrow

Building brands through customer service

Building brands through customer service

Pricing

Stay chill and pick your plan

Contact for Custom Project
Basic $48/h

20 hrs

10 hours per week

Premium $60/h

30 hrs

15 hours per week

Platinum $60/h

20 hrs

80 hours per week

Let’s work together

Based in Germany |

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